Using the Service Reason/Resolution Search Utility
- Open the Service Reason/Resolution Search utility.
- Select the type of search to perform:
- Begins: Results have the same beginning as the specified text
- Contains: Results contain the entirety of the specified text
- Ends: Results have the same ending as the specified text
- Specify the text to use in the search.
- Specify the maximum number of results to list.
- Select the types of incident notes to include in the results:
- Reason Notes
- Resolution Notes
- Incident Desc
- Incident Notes
- Select the types of SRO notes to include in the results:
- Reason Notes
- Resolution Notes
- SRO Desc
- SRO Notes
- Lines
- Line Notes
- Operations
- Operation Notes
- Select a range of dates to use for the results.
- Select the unit to use in the search.
- Click Search to populate the search results based on the filters selected.
- Click View to open the Incidents or Service Orders form for the currently selected incident or SRO.