Authorizing Open Warranty Claims

You can authorize a claim in one of these ways on the Warranty Claims Authorizations form:

To authorize all the warranty claims, click Authorize All, then click Process.
To authorize individual warranty claims, specify Authorize in the Action field, and click Process.

After authorizing a claim, the system performs these actions:

Creates a new service order with these specifications:
- Uses the SRO template specified on the Warranty Claims Authorizations form.
- Uses the prefix from the specified SRO type.
- Specifies the Amount Authorized on the Warranty Claim tab of the Service Order Lines form.
Updates the record on the Incidents form with this information:
- Specifies the amount authorized.
- Specifies the current user name in the Approved/Rejected By field.
- Changes the incident reference to the new SRO.
- Changes the Working Status to Warranty Authorized Status.