Setting Service and IDO permissions

  1. In Service Management, open the Service Schedule Permissions form.
  2. Filter for the user for which you are setting permissions.
  3. Select Add, Update, and Delete.
  4. Open the Users form and filter for the user for which you are setting permissions.
  5. Click User Modules.
  6. On the User Modules form, select the automation module.
  7. Save the changes and close the User Modules form.
  8. On the Users form, click User Authorizations.
  9. On the User Authorizations form, select IDO as the Object Type.
  10. In the Object Name field, add these IDOs for the user:
    • AccountAuthorizations
    • CalendarSyncUsers
    • • CalendarSyncChangeLogs
    • DefineVariables (also requires Execute privileges)
    • Parms
    • SLSites
    • TimeZoneDatas
    • UserCalendarsExt
    • FSSchedules
    • FSSchedUserPartners

    These IDOs require Update privileges:

    • CalendarSyncUsers
    • CalendarSyncChangeLogs
    • UserCalendarsExt
    • FSSchedules
  11. Save your changes and close the form.