Adjusting a Payment

To adjust a posted transaction, use the payment adjustment process described here.

Note: You can only adjust a draft that was manually entered and not one generated from an invoice.

To create the adjustment:

Open the A/R Payments form.
Select Actions > New.
Select the customer.
Select the payment type Adjust.
Specify the check or draft number to apply the adjustment.

Note: To find the check or draft number for the adjustment, review the A/R Posted Transactions Detail form.
Select the bank code, if necessary.
Specify the amount you want to adjust.

To increase the payment amount, enter a positive number. To reduce the payment amount, enter a negative number.

The G/L Reference field displays either ARPA or ARPR and the check or draft number. The Description field displays either Payment Adj or Reapplication and the check or draft number.
Select Actions > Save.