Reconciling Warranty Claims

  1. Open the Warranty Claim Reconciliation form.
  2. Use these fields to select the value or combination of values that you want to use to populate the results in the grid, to display the invoice that you want to reconcile:
    • SRO
    • Vendor
    • Submittal Authorization
    • Invoice
    • Claim Status
  3. Click Apply Filter to populate the grid with the appropriate invoice(s).

    This information is displayed in the grid, where applicable:

    • Invoice number
    • SRO number
    • Submittal authorization number
    • Total billed amount
    • Total paid amount
    • Currency
    • Adjustment amount
    • Customer number
    • Bill to override customer number
    • Vendor number
    • Claim status
    Note: See About Warranty Claims for a description of the possible statuses.
  4. Specify the Total Paid value. This value is provided by vendor, depending on how you have set up communication with them.
  5. Click Mark Accepted.
  6. In header section of the form, in the Claim Status field, select To Be Reconciled.
  7. Click Apply Filter to re-populate the grid with the updated invoice.
  8. Click Mark Reconciled.
    If the amount that was paid meets the Claim Tolerance value, specified on the Vendors form, then the claim is reconciled. If the amount does not meet the tolerance value, use the Warranty Claim Adjustment Posting form to reconcile the claim.
Use the buttons on the form as described here:
  • Click View Invoices to open the Order Invoice Listing form, filtered for the current invoices.
  • Click Resubmit Claim to regenerate the Add WarrantyClaimBOD and send it to ION.
  • Click Mark Accepted to accept the Total Paid amount.
  • Click Mark Reconciled to mark the claim as reconciled. If integrated with SX.e, the system sends a BOD to SX.e to confirm that the claim was reconciled.
  • Click Print Warranty Claim to print the claim.
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