Coverage Basis, Incident Priority Code

The coverage basis is used to define the hours that are considered when using the days/hours until value when setting warning, due, and follow-up dates on Incidents.

Valid options are:

• All Hours: All 24 hours of all days are included as coverage time.
• Business Hours: Only the time ranges for each day of the week defined on the Other tab of the Service Parameters form are included as coverage time.
• Contract Coverage Hours: Only the time ranges specified on a valid customer contract are included as coverage time.