Vendor RMA for Exchange (Initiated by a Customer Exchange Return)

  1. On the Service Order Transactions form, post an exchange shipment to send a replacement item to the customer. This process creates a planned exchange return transaction.
  2. Upon receipt of the original item, post the planned exchange return to receive the item into inventory.
  3. Receive the return into the designated vendor shipping warehouse and location assigned on the Inventory Parameters form.
  4. Create a Vendor Shipment record of type Return for Exchange for the vendor to which the part is sent. Either manually edit the grid, or use the Select from Inventory activity.
  5. Perform vendor shipment to relieve inventory. This table shows lists the related journal entries.
    Account Debit Credit
    Vendor Return Holding Item Cost  
    Inventory   Item Cost
  6. A purchase order is created for the Vendor and a line is created for the item to serve as a placeholder that the exchange is outstanding.
  7. When the item arrives from the vendor, the receipt on the purchase order line creates the following journal entries:
    Account Debit Credit
    Inventory Vendor Return Cost (Return Credit + Return Fee)  
    Vendor Return Holding   Item Cost
    Vendor Return Adjustment A/P - Vendor Return (if A/P Amount is greater) Vendor Return - A/P (if Return Amount is greater)
Note:  You can set or clear the Impact Inventory check box for each vendor shipment. This check box affects whether or not inventory quantity values are decreased during shipping and increased upon receipt.
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