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  2. Warranty Claims
  3. Adding a New Warranty Claim

Adding a New Warranty Claim

  1. Open the Warranty Claims Authorizations form.
  2. Click Create New Claim to open the Incident Quick Create modal form.
  3. Follow the steps in Incident Quick Create: Copying Information from an Existing Incident to add a new incident.
  4. Save and close the modal form to return to the Warranty Claims Authorizations form.
Related topics
  • About Warranty Claims
  • Call Center (Incidents)
    • About Incidents (Call Center)
    • Setting up the System for Incidents
    • Using the Knowledge Base
    • Warranty Claims
      • About Warranty Claims
      • Working with Warranty Claims as a Service Company
      • Working with Warranty Claims as a Distributor
      • Adding a New Warranty Claim
      • Viewing Open Warranty Claims
      • Authorizing Open Warranty Claims
      • Rejecting Open Warranty Claims
      • Maintaining Warranty Claims
      • Reimbursing Warranty Claims
      • Submitting a Warranty Claim
      • Processing a Warranty Claim Submitted for Reimbursement
      • Reconciling Warranty Claims
      • Printing Warranty Claims
    • Using the Call Center to Add and Track Incidents
    • About Incident Escalation
    • Setting Up Incident Escalation
    • Adding an Initial Request for Service (Incident)
    • Quick Incident Create: Gathering Information and Generating an Incident
    • Adding Incident Lines
    • Quick Data Creation
    • Tracking and Updating Incidents with the Incident Queue Console
    • Using the Service Reason/Resolution Search Utility
    • Adding Events to an Incident
    • Using an Incident to Create a Service Order
    • Using an Incident to Create an Order
    • Using an Incident Event to Create an Order
    • Completing an Incident and Reviewing Status History
    • About Service Callbacks
    • Incident Creation from an Incoming Email
    • Incident Creation from Exchange Logic