About this guide
This guide describes how to install, set up, and use a service application to synchronize calendar data between Microsoft Exchange and Service Management.
Intended audience
This guide is for the Service Management users who wants to synchronize calendar data between Microsoft Exchange and Service Management.
Prerequisite knowledge
To fully understand the information presented in this guide, you should first be familiar with general Service Management features and functionality. You must also be familiar with Exchange Outlook account, application, and user setup.