Reversing a Posted A/R Payment

Specify a negative A/R payment for the customer with the same check number. Because the check has already been used for this customer, you must add a one or zero to the end of the original check number.

Distribute the negative amount to the invoices that were originally paid.

Note: If the original payment was distributed as an open payment to the customer's A/R journal, then distribute the negative amount the same way.

Create a zero-amount invoice (for example, 0.00) and post it to the customer's A/R journal.

Reapply the open positive payment to the zero-amount invoice.

Reapply the open negative payment to the zero-amount invoice.

Post the payments to zero them out on the customer's A/R journal.