Package Tracking Overview
Overview
You can associate orders within Service Management to package tracking numbers in third party shipping applications manually.
Package Tracking
The Package Tracking form is intended to provide a window into packages which have been sent via a third party carrier.
Shipping Carriers
The Shipping Carriers form was created to allow maintenance of Shipping Carrier Codes and allow them to be associated to a specific tracking website.
Ship Via Codes
The existing Ship Via Codes form has been extended so that the Shipping Carrier can be associated to each Ship Via Code. This way different types of shipping methods can be set up and married back to the same shipping carrier.
Customer Account Number
The account number that uniquely identifies the Service Management customer in the third party shipping package can be stored in the customer master for data mapping purposes.