Reapplying Open Payments and Credits for Customers

If you add a customer payment and a payment distribution type of Open Credit for it, and then post the payment, you can reapply the posted payment.

Open the A/R Payments form.
To add a payment, select Actions > New.
Select the customer number, and specify the check number that matches the open payment you want to reapply.

The system fills in the G/L Reference field with the description "Re-Application of Open Payment".
(Optional) Change the G/L Reference, Description, and Notes fields.

Note: Do not change the Receipt Date field when reapplying open credits, since no journal entries are created. This keeps the credit memo date on the aging in line with the date it was posted to the General Ledger.
Select Distributions.
To add the new distribution(s), select Actions > New.
Post the reapplication and distribution(s).

Note: To verify that the system has reapplied the open payment, you can view it using the A/R Posted Transactions Detail and A/R Posted Transactions Summary forms.