About Standard Repair Times

Standard repair times are most commonly used with warranty claims, but they can be utilized with all types of service orders.

Service companies are often limited on what a manufacturer will reimburse for warranty claims. The manufacturer typically publishes repair times on a regular basis. For service companies to be reimbursed for warranty work they performed, they need to supply the proper code information to the manufacturer and must stay within the specified repair time that is allotted. Using the Standard Repair Times form, you can store and easily reference a manufacturer's standard repair times (SRT) to use with warranty claim authorizations.

Use the Standard Repair Times form to enter and maintain SRTs. You can import SRTs from a manufacturer's SRT catalog using the IDO method APIStandardRepairTimeInsertUpdateSp. See Manually Adding Standard Repair Time Codes for more information.

After you have added SRTs, associate an item with an SRT on the Items form by selecting the proper code in the SRT Product Code field.

IDO method details

The IDO method APIStandardRepairTimeInsertUpdateSp allows external systems to send SRT data to be reviewed and evaluated by Service Management. The API logic handles both the creation of new entries and the maintenance of existing entries.

This is the signature of the IDO method:

  • IDO name: FSStandardRepairTimeErrs
  • Method name: APIStandardRepairTimeInsertUpdateSp

These are the parameters of the IDO method:

  • SRTProductCode: string, max length 10, input parameter
  • RepairReasonCode: string, max length 8, input parameter
  • LaborWorkCode: string, max length 3, input parameter
  • SRTType: string, max length 1, input parameter. Valid values are S for setup and R for repair.
  • Description: string, max length 40, input parameter
  • RepairTime: decimal (19, 8), input parameter
  • Infobar: string, max length 2800, output parameter. This field holds any existing error messages.

Use the Standard Repair Time Error Listing form to view errors created by the IDO method.

SRT values and warranty claims

SRT values that are assigned during labor transaction entry must be stored to be used on warranty claims. Vendors and manufacturers use SRT information when reviewing and approving warranty claim reimbursements.

The values are stored in hidden fields on these labor transaction forms:

  • Service Order Transactions
  • SRO Labor Entry
  • SRO Labor Entry - Service (mobile)

The SRT values are populated from the Standard Repair Time Filter form or when the work code value changes on the current form.

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