Mapping ISO Countries to Existing Country Names
If you already have custom country names defined and referenced elsewhere in the
system, you cannot delete or modify them, for data consistency.
However, when integrating Service Management to other BOD-enabled applications, only the ISO country names/codes may be used. In order to make this work, you can map any existing custom countries to the predefined ISO countries, using the Countries form.
You can map multiple countries to the same ISO country. This is acceptable if you already have existing custom country names used in transactions stored in the database. For example, you might map the following:
| Country (Name) | ISO Country Code | ISO Country |
|---|---|---|
| United States | US | UNITED STATES |
| USA | US | UNITED STATES |
However, if you do this, the system will choose only one of the country names to display in Business Object Documents (BODs). So if you have mapped multiple names to one ISO country in error, the BOD may include an incorrect country name. For example:
| Country (Name) | ISO Country Code | ISO Country |
|---|---|---|
| Andorra | AD | ANDORRA |
| Angola | AD | ANDORRA |