Notify Portal SRO Miscellaneous Transaction Created - Workflow Event Handler
Use this event handler to notify an Service Management customer service representative that a service request order (SRO) miscellaneous transaction was submitted by a Service Portal user. The event handler also sends a confirmation to the portal user.
To receive this notification, users must subscribe to the PortalSROMiscTransactionAlert publication.
This is the text of the notification that is sent to the Service Management user:
To: ismuser
Subject: Portal - New SRO Miscellaneous Transaction Notification
Body: SRO Miscellaneous Transaction was entered on the Portal by User (portaluser) for SRO (SROnum), Line (SROline), Operation (SROoperation), Miscellaneous Code (MiscCode), Quantity (Quantity) and Amount (Amount).
This is the text of the notification sent to the portal user:
To: portaluser
Subject: Request for SRO Miscellaneous Transaction Received
Body: We received your request to create SRO Miscellaneous Transaction for SRO (SROnum), Line (SROline), Operation (SROoperation), Miscellaneous Code (MiscCode), Quantity (Quantity) and Amount (Amount).
Variable Information
| Variable | Description |
|---|---|
| ismuser | The Service Management user who subscribes to this alert. The user's primary email address (from the Users form) is used. |
| portaluser | The Service Portal user who enters the transaction. |
| SROnum | The SRO number for which the portal user has submitted the transaction. |
| SROline | The SRO line for which the portal user has submitted the transaction. |
| SROoperation | The SRO operation number for which the portal user has submitted the transaction. |
| MiscCode | The code used to represent the type of work that is being recorded. |
| Quantity | The quantity of units/items to be used on the transaction. |
| Amount | The unit cost of the units/items issued to the transaction. |
Associated Event and IDO
The event IdoPostInvoke for the FSSROMisc IDO triggers this notification.