Contacting Support

If you cannot find the answer to a question in the Help and you have checked our online Knowledge Base, go to our support site.

From the support site, you can do the following:

  • Gain easy access to critical support resources like the Knowledge Base, software updates, and release notes
  • Obtain documentation for your product
  • Log and track incidents
  • Access the tools you need to keep your software running efficiently
  • Link to additional Infor resources.

Planning Your Communication

To make sure the correct analyst is assigned to your case and to expedite the resolution of your questions, please have the following information available when you contact us:

  • Product version and release
  • Functional area of the product (for example, a system module name, such as Customer, Material, or Finance)
  • Interface Product, version and release, if applicable
  • The full text of any error message you received
  • The case number (if you are reporting back on an existing issue)