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Infor Service Management Application Administration Guide
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List of License Modules
General Setup
About the Help
Contacting Support
Setting General Parameters
Creating a Department
Inbound Integration
List of Report Names Used in Service Management
Master Sites Designation
Setting Up All Sites on the Intranet
Setting Up the Master Site
Displaying User-Defined Fields Defined in Earlier Versions
Displaying a Hidden Field or Label
Editing a Default Field Label
Other Infor Documentation
Support Site
License Management - Service Management Detail
Service Management Authorizations
Synchronize Next Keys
Where Unit Codes Come From
Schedule Appointment Synchronization Logic
Contact Synchronization Logic
Entering a Reason Code
Displaying Where Used Records
Setting Up Countries
Mapping ISO Countries to Existing Country Names
Crash Recovery Steps
Analytical Ledger Setup
Setting Up a Customer's Document Profile
Setting the Exchange Integration Parameters
Incident Synchronization Logic
Running the Mailing Labels Report
Using the Integration Queue
Translating Item Descriptions
Translating Values for a Purchase Order
Translating Ship Via Locations
Translating Billing Terms
Adding a New Province or State
Adding a Shipping Carrier
About the Infor Profiler/Trace Utility
Running a Trace
Unlocking Locked Functions
Unlocking Locked Journals
Using the Synchronize Next Keys Form
Setting Up Currencies
Setting Up Currency Codes
Multi-Currency Overview
Multi-Currency Setup
How the System Handles Multi-Currency Transactions
Setting Multi-Currency Parameters
Setting Exchange Rates
Euro Currency Overview
Setting Up the Euro Currency Code
About Converting Vendor Records to the Euro
Converting Vendor Records to the Euro
Setting Up Multi-Site Processing
Multi-Site Overview
About Site Groups
Setting Up Inter-Site Parameters
Example: Multi-Site Transfer Order Lot-Tracking at Both Sites
Example: Multi-Site Transfer Order Lot-Tracking at From Site Only
Example: Multi-Site Transfer Order Lot Tracking at To Site Only
Example: Site Groups
Setting Up Inter-Site Parameter Records
About Moving Items or Materials Between Sites
Setting Up Tax Processing
Tax Systems Overview
About Tax Codes
Setting Tax Parameters
Setting Up Tax Systems
Setting Up a Parametric Tax System
Setting Up Tax Codes
Using the Transfer VAT Field
Entering Tax Code Information (GST/PST)
About GST Adjustments Due to Discounts and Allowances
Grouping Tax Codes into Jurisdictions
Assigning Tax Codes by Jurisdiction
Setting Up Workflows
About Publications
About Workflow Event Handlers
Activating Workflow Event Handlers
Dimensions and Attributes
Creating Dimensions and Attributes for Extended Data Analysis
Example: Chart of Accounts Dimensions and Attributes
Defining a Table Join
Defining an Attribute
About Dimension Analysis Attributes
About the Privacy Utility
Setting up the Privacy Utility for Electronic Signatures
Finding and Reporting Personal Data about Individuals
Redacting (X out) Personal Data for an Individual
Auditing the Use of the Privacy Utility
About Feature Management
Activating or Deactivating Features
Application Event System Overview
Additional Information About Background Tasks
Managing Document Groups
Identifying Personalized Objects
About Electronic Signatures
Setting Up Electronic Signatures
Designating Electronic Signature Authorizers
Providing an Electronic Signature
Running the Electronic Signature Records Report
User Extended Tables - Restricted Tables
Storing Pictures for Key Data
Attaching an Image to a Record
Using the Calculator
Using Input Masks to Set Up Field Formats
Viewing Debugging Data
Deleting Debugging Data
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