Reports

Service Management Analytics provides reports that display a trend for a single KPI, and reports that allow the user to analyze one or several metrics in a chart or a table. Reports showing a trend for a single KPI are referred to as KPI charts and are designed to be used with a dark background. Reports are named according to the displayed KPI and display trend over a month or period.

Service Management Analytics leverages Birst column selectors for attributes and measures to add flexibility and additional options for analysis.

The reports generated by Service Management Analytics may cover these topic areas:

• Margin Analysis for service orders
• Transaction Analysis for service orders
• Rental Counter Transactions by Customer
• Rental History by Unit
• Rental Sales by State
• Rental ROI
• Service Contracts by Renewal Date
• Recurring Revenue by Period
• Contract Margin Analysis
• Warranty Claims by Item
• Warranty Claims by Customer Override
• Warranty Claims by Customer