About this guide

This is a reference guide that provides technical information for programmers and system administrators who maintain and customize Infor Service Management Analytics for Birst.

Note: Service Management Analytics is the name used for the Service Management Analytics content.

Intended audience

This guide is for IT professionals and system administrators who maintain and configure Service Management Analytics for Birst.

Knowledge prerequisites

Review the concepts in this guide before customizing or extending Service Management Analytics for Birst content.

Related documents

You can find these documents in and as part of this online help system (see the Contents panel):

  • Infor Service Management Analytics for Birst Administration Guide
  • Infor Service Management Analytics for Birst User Guide
  • Infor Service Management Configuration Guide