Dashboards

Dashboards enable a single view of several KPIs that are relevant to a specific business process. They present varied information such as summaries, key trends, comparisons, and exceptions through charts and tables with metrics.

The dashboards delivered in Service Management Analytics are designed to cover a business process within a single domain in a company, as well as cover a specific topic within a domain in the company.

Dashboards are built up by a number of dashlets. A dashlet can be a KPI object, a KPI chart, or any other type of report. A KPI object is usually enhanced with a KPI chart, placed together on a dashboard, which gives the impression of a single object. Color is used to emphasize and group different KPIs together.

Each dashboard is delivered with a set of filters that enables the user to drill in to the data presented in the various reports on the dashboard. Filters based on conformed dimensions are shared across dashboards.

Service Management Analytics also offers a guided ad hoc dashboard over a single model. This exemplifies a dynamic approach to reporting where selection of measures and attributes are available in different filters.

These dashboards are available in the Consumer space:

• Service Orders
  • SRO Analysis
  • SRO Summary
  • SRO Header Detail
  • SRO Oper Detail
  • Labor Analysis
  • Labor Detail
  • Material Analysis
  • Material Detail
  • Miscellaneous Analysis
  • Miscellaneous Detail
• Rentals
  • Rental Analysis
  • Rental Summary Analysis
  • Rental Summary
  • Rental Detail
  • Rental Utilization
  • Rental Utilization Summary
  • Rental Utilization Detail
  • Rental History
• Service Contracts
  • Contract Analysis
  • Contract Detail
  • Service Contracts by Renewal Date
  • Contract Monthly Revenue Detail
• Warranty Claims
  • Warranty Analysis
  • Warranty Claims Summary
  • Warranty Claims Detail
  • Invoice Header Claims
  • Claims by Customer Override