Setting up the Service Portal for single sign-on

Note: This feature does not apply to Infor Service Management version 5.20.

You can use Microsoft Azure Active Directory (Azure AD) authentication with Infor Service Management and the Service Portal. After users are authenticated in one of their supported single sign-on (SSO) applications, they can access Infor Service Management and the portal without providing credentials.

This section describes how to add SSO functionality for an existing configured Service Portal. These are the required tasks:

Set up portal groups and users in Azure AD.
Register a new native app and web app in Azure AD.
Create the Azure AD data source in the Farm Manager.
Change the authenticator data source type to Azure AD.
Map Azure AD IDs to portal users in the back office.

Note: To use SSO functionality, a digital certificate must be assigned to the portal host. If you are setting this up in a test environment where those tasks were skipped during farm setup, you must complete them now. You can get a self-signed digital certificate. In the Farm Manager, import the digital certificate on the Digital Certificates tab and assign the certificate to the host by editing the default host on the Host Names tab.