Incidents
Use this form to create, update, or delete Incidents. An incident describes the initial
contact from the customer: a phone call, email, fax, or other form of communication. Adding an
incident is the first step in logging the customer issue and determining who will resolve the
issue.
Incidents can also be added by portal users. To receive notification when a new incident is entered from the portal, you must subscribe to the PortalIncidentAlert in the back office.