Distribution SX.e integration updates

Serial numbers for assembly products automatically updated

When you specify a unit for an assembly product on a service order in Service Management, the corresponding sales order in Distribution SX.e is now updated with the unit. The unit is saved as a serial number on the appropriate sales order line.

Integration supports interchange cross-references

Interchange references to inventory items that are included in ItemMaster BODs can now be consumed by Service Management. The interchange references are recorded on the Item References tab on the Items form and the new Item References form. Interchange references are read-only in Service Management.

When you enter an interchange reference on an order entry form in Service Management, it is automatically replaced with the inventory item if the reference is associated with only one item. If the interchange reference is associated with multiple inventory items, you can select the correct item from a list. These forms support interchange reference entry:

  • Service Order Transactions
  • Contract Lines
  • Rental Counter
  • SRO Material Entry