About this guide

This guide provides conceptual information for Service Management Microsoft Outlook Add-in User Guide.

Use this guide as a reference at your site. This guide shows you how to set up and use the Microsoft Outlook Add-in.

Intended audience

This guide is for the Service Management users who want to use the Microsoft Outlook Add-in tool with Service Management.

Prerequisite knowledge

To fully understand the information presented in this guide, you should first be familiar with general Service Management features and functionality. It is beneficial but not required to be familiar with Microsoft Outlook.