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Open the Invoice Credit, Purge, and Reverse Utility.
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Select the number of the invoice whose changes you want to reverse.
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This information is displayed for the invoice:
- The customer name number to which the A/R invoice was processed.
- The contract, sales, or service order, if A/R invoicing posting
has not been performed.
- The total amount invoiced in the customer's currency.
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Depending on the state of the selected invoice, the action types
are limited:
- If the invoice is from an SRO, sales order, or contract and
posted from order, and the invoice is not posted, the available
action is to purge the invoice and reverse the order.
- If the invoice is from A/R and not posted from order, and the
invoice is not posted, the available option is to purge the A/R
invoice.
- If the invoice is posted and is from A/R, the only option is
to create an A/R credit memo.
- If the invoice is posted and is from an order or contract,
both create credit memo options are available.
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Select the action you want to take:
- Select Create A/R Credit Memo and Reverse
Order to create a credit memo in A/R and reverse the invoice.
Crediting must be done after an invoice is posted.
- Select Create A/R Credit Memo
to create a credit memo in A/R to offset the original invoice.
Crediting must be done after an invoice is posted.
- Select Purge A/R Invoice and Reverse
to reset an SRO, sales order, or contract to the state it was
in prior to the invoicing.
- Select Purge A/R Invoice to
remove the invoice from the system. Purging must be done before
an invoice is posted.
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Click Process to perform and commit
the action chosen for the selected invoice.
The Original Distributions grid is populated when a posted invoice is
selected. Because unposted invoices have not hit the G/L yet, no distributions
exist to be reversed. This information is displayed in the grid for the
invoice:
- Distribution amount
- Account
- Unit Code 1-4
- Account description