Infor Service Management Analytics dashboard
The Service Management Analytics dashboard includes KPIs and filters for data
across all supported domains.
The Service Management Analytics dashboard consists of KPIs for these metrics:
Service Orders:
- Margin percent
- Total Revenue
- Service Utilization
- Total Labor Cost
- Material Margin Percent
Rentals:
- Revenue
- Average Original ROI
- Average Rental Utilization
- Original Cost
- Total Days On Rent
Service Contracts:
- Total Billed
- Margin
- Renewal Percent
- Number of Fixed Contracts
- Fixed Contracts Amount
Warranty Claims:
- Total Claims
- Open Claims Amount
- Late Claims Amount
- Underpaid Claims
- Outstanding Claims
These filters are available:
- Year
- Year/Month
- Year/Quarter