Analytics for Birst overview

Service Management Analytics refers to the content of the Infor Birst package. The application collects the data from Service Management. Service Management Analytics provides users with strategic and tactical business intelligence by generating measures for analytic data or reports.

This tailored package includes content for these domains:

• Service Orders
• Service Contracts
• Rentals
• Warranty Claims

Each domain includes reports, dashboards and Key Performance Indicators (KPIs), which are described in this document.