About this guide
This guide contains conceptual information on basic and advanced features of Service Management Analytics for Birst content. This guide describes the components of the analytics and how to configure and administer these components for your organization.
Note: Service Management Analytics is the name used for the Service Management Analytics content.
Intended audience
This guide is for administrators, business consultants, system engineers, and super users who maintain and configure Service Management Analytics to monitor the performance of their business.
This is also intended for IT professionals, technical and system analysts, and programmers who support Service Management Analytics.
Related documents
You can find the documents in the product documentation section of the Infor Support Portal.
- Infor Service Management Configuration Guide
- Infor Service Management Analytics for Birst User Guide
- Infor Service Management Analytics for Birst Development Guide