Working with Warranty Claims as a Distributor

An example of the warranty claims process when operating as the distributor is work done on an automobile by a dealer. Upon completion of the work, instead of charging the customer, the dealer fills out a warranty claim that is then submitted to the manufacturer for payment.

Monitor and reconcile claim reimbursements with payments received using the Warranty Claim Reconciliation form and, if needed, the Warranty Claim Adjustment Posting form.

Process Flow

  • Run order invoicing for the warranty claim.
  • The vendor decides how much to pay, then pays through A/P or writes off payment through A/R.
  • On the Warranty Claim Reconciliation form, reconcile the payment amount with the Claim Tolerance amount. To do this, specify the amount paid by the vendor in the Total Paid field.
  • If the Total Paid amount does not match the Total Billed amount, use the Warranty Claim Adjustment Posting form to adjust the amount.

If you are integrated with Distribution SX.e, see the Infor Distribution SX.e Integration Guide for CloudSuite Field Service for more information.