Vendor RMA for Credit (Initiated by a Customer Return)

  1. On the Service Order Transactions form, post a customer return to receive an item into inventory.
  2. Create a Vendor Shipment record of type Return for Credit for the vendor to which the part is sent. Either manually edit the grid, or use the Select from Inventory activity.
  3. Ship the vendor shipment entries to relieve inventory. This table shows lists the related journal entries.
    Account Debit Credit
    Vendor Return Holding Item Cost  
    Inventory   Item Cost
  4. A voucher is associated to the vendor shipment and has the following distributions:
    Account Debit Credit
    Accounts Payable Vendor Return Cost (Return Credit + Return Fee)  
    Vendor Return Holding   Item Cost
    Vendor Return Adjustment A/P - Vendor Return (if A/P Amount is greater) Vendor Return - A/P (if Return Amount is greater)
  5. Posting the voucher creates journal entries for the voucher distributions above.
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