Adding Service Order Transactions

Partner ID

Select the partner associated with the service order transaction.

SRO

Select the unique alphanumeric used to identify the service order.

Line

Select the number assigned to the service order line.

Operation

The operation number associated with the service order line is displayed.

Type

Select the type of transaction that you are adding:

• Actual: Transactions that have been issued to a service order.
• Planned: Transactions used to record a plan of the amount of material, labor, and miscellaneous transactions that will be required for the service order.
• Estimate: Transactions used to estimate the work for a service order.

Note: Different fields are displayed based on the type of transaction that you are working with.

Date Range

Select the range of calendar dates to include in the results.

Document Number

Select the range of document numbers to include.

Include Posted

Select this check box to include posted transactions in the results.

Include Unposted

Select this check box to include transactions as part of the results.

Include Templates

Select this check box to include transactions of service order templates in the grids.

Additional Filters Button

Click this button to open the Service Order Transactions Filters form.

Clear Filter Button

Click this button to clear any currently populated filter options.

Apply Filter Button

Click this button to filter for results based on the selected options.

Posted

This check box indicates whether or not the transaction has been posted to the service order.

Bill Hold

Select this check box to put the service order operation or transaction on billing hold.

Partner

The partner is displayed.

Payroll

This read-only check box is selected if the record was processed during a payroll generation. This can only happen if the Include Service Orders field is selected on the Generate Payroll form.

Transaction Date

Select the date to use for posting this transaction. The current date is the default value.

SRO

The unique alphanumeric used to identify the service order is displayed.

Line#

The number assigned to the service order line is displayed.

Oper#

The operation number associated with the service order line is displayed.

Auth#

The authorization number from a purchase order made in the mobile app is displayed. If you click X-Ref to create a new PO or PO requisition or update an existing one, this authorization number is copied to the PO or PO requisition.

Quantity

Specify the number or amount of units/items to be used on transaction, order, and so on.

Warehouse

Select the default warehouse to use for the service order.

Post Date

Select the month, day, and year that will be assigned for account posting.

Margin %

The margin percent is displayed. This value is calculated by dividing the value in WIP Relieved field by the value in the Total Revenue field and subtracting this percentage from 100%.

Dept

Select the department out of which the partner works.

Billing Code

See Billing Code.

Material Cost

Specify the total amount of material cost.

Labor Cost

Specify the total amount of labor cost.

Fovhd Cost

Specify the total amount of fixed overhead cost.

Vovhd Cost

Specify the total amount of variable overhead cost.

Outside Cost

Specify the total cost of the outside services portion for the current item.

Unit Cost

Specify the unit cost of the item. The amount is calculated as follows: Unit Cost = Material Cost + Labor Cost + Fixed Overhead Cost + Variable Overhead Cost + Outside Cost

These cost fields are enabled or disabled based on other fields, such as the Impact Inventory check box, whether or not the partner is reimbursed for material, and if the transaction is a planned, estimate or actual transaction.

Unit Price

Specify the amount being charged for the material.

Price Currency

Select the currency type in which the item price is listed. The currency codes are set up and maintained through the Currency Codes form.

Discount

Specify the discount that will be given to the service order transaction.

Note: If you are integrated with Distribution SX.e, the discount percentage is populated through an API that is called from Distribution SX.e. Only percentage type discounts are supported when integrated with Distribution SX.e.

Cost Currency

The currency type in which the item cost is listed. The currency codes are set up and maintained through the Currency Codes form.

Tax Code

Select the tax code, which represents how the sales tax is calculated. Selections are set up and maintained through the Tax Codes form.

Sales Tax

Specify the amount of sales tax to be charged to the service order transaction.

Ext Cost

The extended cost of the transaction line item is displayed. This value is determined by multiplying the Quantity field by the Unit Cost field.

Ext Price

The extended price of the transaction line item is displayed. This value is determined by multiplying the Quantity field by the Unit Price field.

Estimated Sales Tax

Specify the amount of estimated tax on the transaction. Estimated sales tax is only calculated when both the service order's Not to Exceed field is greater than 0.00 and (Include in NTE Calculation) Taxes is selected on the Service Order tab of the Service Parameters form

Transaction Number

A system-generated number used to identify the specific transaction is displayed.

Post Date

This field is blank by default. After the posting process is completed, the date the transaction was posted is displayed.

Invoice

The number of the invoice that corresponds to that transaction is displayed.

Transaction Number

A system-generated number used to identify the specific transaction is displayed.

Customer

The customer number is displayed.

Name

The customer name is displayed.

Reference

If the transaction is cross-referenced, the reference is displayed.

Reference Number

If the transaction is cross-referenced, the reference number is displayed.

Reference Line Suffix

If the transaction is cross-referenced, the reference line suffix is displayed.

Reference Release

If the transaction is cross-referenced, the reference release is displayed.

X-Ref button

Click this button to add or update a cross-reference for the transaction.

If you are cross-referencing a purchase order, and there is a mobile authorization number assigned to the purchase order, it is pulled in on the cross-reference.

Bill Status

The current billing status of the transaction is displayed.

Sign Off and Date

The partner and date entered on the Service Order Operations form when the operation is signed off is displayed.

Descriptions

The descriptions from each of the service orders, lines and operations is displayed.

Pick List Printed

If the order line has been previously printed on a pick list, this check box is selected.

Transaction Type

Select the type of material transaction that is being performed on a service order.

Item

The item number is displayed.

Impact Inventory

Select this check box if you want the transaction to affect inventory levels. This check box is disabled for service order transactions with the type of loaner.

Customer Item

Select the customer item. These are maintained on the Customer Item Cross References form.

U/M

Select the abbreviation for the unit of measure used to quantify the number of units or items.

Item Description

A brief description of the item is displayed.

Location

Select the warehouse location to use for the material transaction.

Lot

If the transaction involves a serial tracked item, select the lot for the warehouse location to use for the material transaction.

Reason Code

For a customer return transaction, select the reason code.

Quantity Posted

The number of items that have been posted to the SRO is displayed.

Qty Remaining

The difference between the quantity issued to the SRO and the quantity posted to the SRO is displayed.

SPA Number

The unique identification of a special pricing agreement record is displayed.

Exchange Date

Select the date on which the exchange transaction is to occur.

NOTC

Select the nature of transaction code. These codes are used in the European Community to identify the characteristics of various transactions used in the system. Selections are set up and maintained using the Nature of Transaction Codes form.

NOTC Description

The nature of transaction code description is displayed. This value is set on the Nature of Transaction Codes form.

Delivery Terms

Select a code for the terms of delivery.

Delivery Terms Description

The description of the terms of delivery is displayed.

Process Indicator

Select the process indicator code. This code is used by the system in calculating the EC Sales List Report for companies in European Community countries. The Activate EC Reporting option on the General tab of the General Parameters form must be selected in order for this field to be used.

EC Code

Select the two-character European Community (EC) code. On some forms, this field is read-only.

Origin

Select the code for the country where the item originated and is only required in certain European Community (EC) countries.

Commodity

Specify the code to be used for this particular commodity.If your company is in a European Community (EC) country, refer to the EC and/or Intrastat regulations when classifying your commodities. For example, jigsaw puzzles might have a commodity code of 9503.60. All items using this commodity code must be measurable in the same units and supplementary units.

Commodity codes are defined on the Commodity Codes form. On some other forms, the Commodity Code value defaults from the commodity code entered for the related item on the Items form.

Supply Units

The quantity of supply units is displayed.

Unit Weight

The default unit weight from the Items form is displayed.

SSD Value

The export value for SSD is displayed.

Consignment

The consignment number is displayed.

Vendor Drop Ship

This check box is selected if the transaction is drop shipped to the vendor.

If you are integrated with Distribution SX.e, the Vendor Drop Ship check box is disabled. When this check box is selected, it indicates that the transaction is a direct ship.

Packing Slip

Select the system-generated packing slip number.

Drop Ship To

See Drop Ship To.

Serials Button

Click this button to open the Service Serials modal form. This form can be used to view or generate serial numbers for the associated item.

Return to Vendor Button

For actual transactions, click this button to begin the process of returning a material to a vendor.

Reset Cost Button

For planned or estimate transactions, click this button to recalculate the individual and extended cost values.

SX.e Product Inquiry

If you are integrated with Distribution SX.e and working in the web platform, then this button is visible and enabled when the item on the current transaction is not blank. Click the button to open Product Availability Inquiry in Distribution SX.e.

Pull Current SX.e Inventory

If you are integrated with Distribution SX.e, then this button is visible and enabled when the item and warehouse on the current transaction are not blank. Click the button to update the Service Management item/warehouse Item On Hand quantity and Allocated Order quantity with the amounts from Distribution SX.e.

Total Hours Worked

Specify the total hours worked for the transaction. This value is displayed in the grid.

Total Hours to Bill

Specify the total hours to bill for the transaction. This value is displayed in the grid.

Work Code

Select the code used to represent the type of work that is being recorded to a service order. Codes are set up and maintained on the Work Codes form. Right click this field to access the Standard Repair Time Filters form, which allows you to filter and return a work code to the Service Order Transactions form.

Hours Worked

Specify the number of hours spent by a partner working on a transaction.

Hours To Bill

The number of hours to be charged for work performed is displayed. Depending on the settings on the Service Parameters form, if this amount is greater than the hours worked, the row may be flagged as having an error, and a message may display either warning you about the discrepancy but allowing you to continue, or warning you and preventing you from posting the transaction.

Work Code Description

The explanation of what the work code represents is displayed.

Cost

The running total of labor costs issued to the service order, service order line, or service order transaction is displayed.

Labor Rate

The hourly rate of a partner for the type of work being performed is displayed.

Start Time

Select the start time for the current record.

End Time

The date and time the work was completed is displayed.

Reimburse Labor

Select this check box to reimburse the partner for labor transactions on incidents that the partner is assigned to. If this field is cleared, costing for the associated transactions is not affected.

Payroll Processed

Select this check box if the payroll has been processed for the labor performed.

Estimate Locked

If selected, the original Estimate Transactions cannot be altered. This check box is selected by default when the SRO status is changed from Estimate to Open, but can be manually overridden.

Dispatch Button

Click this button to open the Service Schedule Dispatch form.

Reset Price Button

Click this button to reset the price of the currently selected transaction only.

Source Fields

Select the type of record to cross-reference. The three ID fields can be used to specify existing records. If left blank, the system creates a new record of the source type specified when the cross reference is performed.

Source Button

Click this button to show the corresponding screen of the originating source. For example, if you are producing the item as a purchase order, click this button to show the cross-referenced purchase order record.

Reset Price Button

Click this button to reset the price of the currently selected transaction only.

Misc Code

Select the unique alphanumeric code that represents a particular type of expense that is charged to a service order.

Misc Code Description

The explanation of what the work code represents is displayed. The description is assigned on the Miscellaneous Codes form.

Payment Type

Select the code for the payment type being used. The selections available are set up and maintained using the Payment Types form.

Estimate Locked

If selected, the original Estimate Transactions cannot be altered. This check box is selected by default when the SRO status is changed from Estimate to Open, but can be manually overridden.

Specify this information when the type is Planned:

Source Fields

Select the type of record to cross-reference. The three ID fields can be used to specify existing records. If left blank, the system creates a new record of the source type specified when the cross reference is performed.

Source Button

Click this button to show the corresponding screen of the originating source. For example, if you are producing the item as a purchase order, click this button to show the cross-referenced purchase order record.

Serials Button

Click this button to open the Serials modal form. This form can be used to view or generate serial numbers for the associated item.

Return to Vendor Button

Click this button to initiate the vendor return process.

On Hand

The line material amount currently on hand is displayed.

On Order

The line material amount currently on order is displayed.

Alloc Order

The line material amount that is allocated for an order is displayed.

Reserved

The line material amount that is reserved is displayed.

Transaction Type

Select the type of material transaction that is being performed on a SRO.

Reason Code

For a customer return transaction, select the reason code.

Item

The item number is displayed.

Impact Inventory

Select this check box if you want the transaction to affect inventory levels.

U/M

Select the abbreviation for the unit of measure used to quantify the number of units or items.

Location

Select the warehouse location to use for the material transaction.

Lot

If the transaction involves a serial tracked item, select the lot for the warehouse location to use for the material transaction.

NOTC

Select the nature of transaction code. These codes are used in the European Community to identify the characteristics of various transactions used in the system. Selections are set up and maintained using the Nature of Transaction Codes form.

NOTC Description

The nature of transaction code description is displayed. This value is set on the Nature of Transaction Codes form.

Delivery Terms

Select a code for the terms of delivery.

Delivery Terms Description

The description of the terms of delivery is displayed.

Process Indicator

Select the process indicator code. This code is used by the system in calculating the EC Sales List Report for companies in European Community countries. The Activate EC Reporting option on the General tab of the General Parameters form must be set to true in order for this field to be used.

EC Code

Select the two-character European Community (EC) code. On some forms, this field is read-only.

Origin

Select the code for the country where the item originated and is only required in certain European Community (EC) countries.

Commodity

Specify the commodity code.

Supply Units

The quantity of supply units is displayed.

Unit Weight

The default unit weight from the Items form is displayed.

SSD Value

The export value for SSD is displayed.

Consignment

The consignment number is displayed.

Reimburse Material

Select this check box to reimburse the partner for material transactions on incidents that the partner is assigned to. If this field is not selected, costing is not affected for associated transactions.