General application updates
Product name change
Beginning with the June release, Infor CloudSuite Field Service will be renamed to Infor Service Management.
Smart Help
The Smart Help context app in Infor Ming.le is now available to use with Infor Service Management.
Smart Help provides in-context online help with links to the complete online documentation when a form is displayed in Infor Service Management. Clients can also access relevant Infor Knowledge Base articles and add their own documentation and training content to display in-context. To enable Smart Help for your users, see the Smart Help Administration Guide and Infor Service Management Configuration Guide on docs.infor.com.
28 day rates
Automatically activated. We added a new 28 day unit of rate as an option on contracts and rentals. Set the default values for the new rate on the Contract Rates form. You will see the new 28 Day option in the Unit of Rate field on all applicable forms.
See the online help for examples of the 28 day rate algorithms.
Rental staging
Automatically activated. We enhanced the rental module to track a rental order as it moves from ordered to picked, to packed, to shipped. You will now see these new status options for contract lines:
- Picked
- Packed
- Shipped
- Pickup
This enhancement also adds the new Contract Line Status Change Utility, where you can change the status for a range of contract lines at one time.
Rental Rate Change Utility
Automatically activated. We added the Rental Rate Change Utility, which you can use to modify rental contract rates and unit of rate, even after the rental is checked out. Previously, rates and unit of rate could not be changed after a rental contract was checked out.