Alert Users of A New Service Portal Document - Workflow Event Handler
Use this event handler to automatically notify Service Management users when a new document is uploaded using the Service Portal. To receive this notification, users must subscribe to the CustomerDocumentUploadAlert publication.
This is the text of the notification that is sent to the Service Management user:
To: ismuser
From: portaluser
Subject: Customer Document Upload
Body:
Customer Document: documentname
Uploaded By Customer: customername
Form: formname
Record: recorddesc
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Variable Information
| Variable | Description |
|---|---|
| ismuser | The Service Management user who subscribes to this alert. The user's primary email address (from the Users form) is used. |
| portaluser | The portal user who uploads the document. |
| documentname | The name of the document that was uploaded. |
| customername | The user's customer name. |
| formname | The Service Management form for which the document has been uploaded. |
| recorddesc | The Service Management record for which the document has been uploaded. |
Associated Event and IDO
The event IdoPostInvoke for the SLDocumentObjectAndRefExtViews IDO triggers this notification.