Notify Portal SRO Miscellaneous Transaction Created - Workflow Event Handler

Use this event handler to notify an Service Management customer service representative that a service request order (SRO) miscellaneous transaction was submitted by a Service Portal user. The event handler also sends a confirmation to the portal user.

To receive this notification, users must subscribe to the PortalSROMiscTransactionAlert publication.

This is the text of the notification that is sent to the Service Management user:

To: ismuser

Subject: Portal - New SRO Miscellaneous Transaction Notification

Body: SRO Miscellaneous Transaction was entered on the Portal by User (portaluser) for SRO (SROnum), Line (SROline), Operation (SROoperation), Miscellaneous Code (MiscCode), Quantity (Quantity) and Amount (Amount).

This is the text of the notification sent to the portal user:

To: portaluser

Subject: Request for SRO Miscellaneous Transaction Received

Body: We received your request to create SRO Miscellaneous Transaction for SRO (SROnum), Line (SROline), Operation (SROoperation), Miscellaneous Code (MiscCode), Quantity (Quantity) and Amount (Amount).

Variable Information

Variable Description
ismuser The Service Management user who subscribes to this alert. The user's primary email address (from the Users form) is used.
portaluser The Service Portal user who enters the transaction.
SROnum The SRO number for which the portal user has submitted the transaction.
SROline The SRO line for which the portal user has submitted the transaction.
SROoperation The SRO operation number for which the portal user has submitted the transaction.
MiscCode The code used to represent the type of work that is being recorded.
Quantity The quantity of units/items to be used on the transaction.
Amount The unit cost of the units/items issued to the transaction.

Associated Event and IDO

The event IdoPostInvoke for the FSSROMisc IDO triggers this notification.