Notify Portal SRO Material Transaction Created - Workflow Event Handler
Use this event handler to notify an Service Management customer service representative that a service request order (SRO) material transaction was submitted by a Service Portal user. The event handler also sends a confirmation to the portal user.
To receive this notification, users must subscribe to the PortalSROMatlTransactionAlert publication. The notification to the Service Management user will be an external email and a message sent to the Service Management Inbox form. The notification to the portal user will be
This is the text of the notification that is sent to the Service Management user:
To: ismuser
Subject: Portal - New SRO Material Transaction Notification
Body: SRO Material Transaction was entered on the Portal by User (portaluser) for SRO (SROnum), Line (SROline), Operation (SROoperation), Item (Item) and Quantity (Quantity).
This is the text of the notification sent to the portal user:
To: portaluser
Subject: Request for SRO Material Transaction Received
Body: We received your request to create SRO Material Transaction for SRO (SROnum), Line (SROline), Operation (SROoperation), Item (Item) and Quantity (Quantity).
Variable Information
| Variable | Description |
|---|---|
| ismuser | The Service Management user who subscribes to this alert. The user's primary email address (from the Users form) is used. |
| portaluser | The Service Portal user who enters the transaction. |
| SROnum | The SRO number for which the portal user has submitted the transaction. |
| SROline | The SRO line for which the portal user has submitted the transaction. |
| SROoperation | The SRO operation number for which the portal user has submitted the transaction. |
| Item | The item for which service is being requested. |
| Quantity | The quantity of items to be serviced. |
Associated Event and IDO
The event IdoPostInvoke for the FSSROMatls IDO triggers this notification.