Notify Portal SRO Labor Transaction Created - Workflow Event Handler
Use this event handler to notify an Service Management customer service representative that a service request order (SRO) labor transaction was submitted by a Service Portal user. The event handler also sends a confirmation to the portal user.
To receive this notification, users must subscribe to the PortalSROLaborTransactionAlert publication.
This is the text of the notification that is sent to the Service Management user:
To: ismuser
Subject: Portal - New SRO Labor Transaction Notification
Body: SRO Labor Transaction was entered on the Portal by User (portaluser) for SRO (SROnum), Line (SROline), Operation (SROoperation), Work Code (WorkCode) and Hours To Bill (HrstoBill).
This is the text of the notification sent to the portal user:
To: portaluser
Subject: Request for SRO Labor Transaction Received
Body: We received your request to create SRO Labor Transaction for SRO (SROnum), Line (SROline), Operation (SROoperation), Work Code (WorkCode) and Hours To Bill (HrstoBill).
Variable Information
| Variable | Description |
|---|---|
| ismuser | The Service Management user who subscribes to this alert. The user's primary e-mail address (from the Users form) is used. |
| portaluser | The Service Portal user who enters the transaction. |
| SROnum | The SRO number for which the portal user has submitted the transaction. |
| SROline | The SRO line for which the portal user has submitted the transaction. |
| SROoperation | The SRO operation number for which the portal user has submitted the transaction. |
| WorkCode | The code used to represent the type of work that is being recorded. |
| HrstoBill | The number of hours to be charged for work performed. |
Associated Event and IDO
The event IdoPostInvoke for the FSSROLabors IDO triggers this notification.