Notify Portal Unit Registration Created - Workflow Event Handler
Use this event handler to automatically notify Service Management users when a Service Portal user creates a unit registration request, and to notify the portal user that their registration request has been received.
To receive this notification, users must subscribe to the PortalUnitRegistrationAlert publication.
This is the text of the notification that is sent to the Service Management user:
To: ismuser
Subject: Portal - Unit Registration Notification
Body: Unit Registration was submitted from the Portal for Unit (UnitNum) and Item (Item). Confirmation number is (ConfirmNum).
This is the text of the notification sent to the portal user:
To: portaluser
Subject: Registration Received
Body: We received your request to register the Unit (UnitNum). Confirmation number is (ConfirmNum).
Variable Information
| Variable | Description |
|---|---|
| ismuser | The Service Management user who subscribes to this alert. The user's primary e-mail address (from the Users form) is used. |
| portaluser | The Service Portal user who enters the registration request. |
| UnitNum | The unit number submitted by the portal user for registration. |
| Item | The item number of the unit the portal user submitted for registration. |
| ConfirmNum | The system-assigned confirmation ID assigned to the new unit registration request. |
Associated Event and IDO
The event IdoPostInvoke for the SLPortalFSUnitRegs IDO triggers this notification.