Installation

WHEN	PROBLEM	POSSIBLE CAUSE	CORRECTIVE ACTION
Installing IRC Services	Cannot run setup.	Not logged in as a local administrator	Log off and log in to Windows as an administrator on the local machine.
	IRC Installation fails (error 1628)	Setup dlls not registered properly	Clear the registry and manually register setup dlls.
		Setup process is running in background (Idriver.exe)	Go to windows Task Manager and end process Idriver.exe.
	Setup cannot continue because the prerequisites are not met	Make sure that the system requirements are satisfied.	Install the prerequisites mentioned in the System Requirements section.
	The Next button is not visible on the Welcome screen.	The text display size on Windows 7 (Panel > All Control Panel Items > DisplayControl ) is not set to Smaller.	Change the option to Smaller, log off to make the new changes effective and then proceed with the installation.
	Pre-requisite check fails at 'Enable 32-Bit Applications (Application Pools)'.	The installer checks for 'defaultapppool' in IIS.	Manually create a new application pool named 'DefaultAppPool' in IIS Ensure that the .Net CLR version is set to V4.0 with 'Integrated' mode. Assign all applications and IRC websites to 'DefaultAppPool'.
Installation	Pre-requisite check' failed at 'Enable 32-Bit Applications (Application Pools)'.	The upgrade Installer checks for 'defaultapppool' in IIS	Manually create a new application pool named 'DefaultAppPool' in IIS Ensure that the .Net CLR version is set to 'V4.0' with 'Integrated' mode. Assign all applications and IRC websites.
Report subscription	Report subscriptions created using the output option 'CSV without Report Format' displays an error message -'The render method did not return any data'.	Report Server 2016 is used.	Locate the following tag in the [Report Server Install path]\Reporting Services\ReportServer\rsreportserver.config file. <Extension Name="CSVWithoutReportFormat" Type="Approva.ReportingServices.Rendering.CSVWithoutReportFormatRenderer,Approva.ReportingServices.CSVWithoutReportFormatRendering" Visible="false"/> Remove Visible="false". Restart the report server instance and delete the folders at [MSRS Install path] \Reporting Services\RSTempFiles.

Installing IRC Services

Cannot run setup.

Not logged in as a local administrator

Log off and log in to Windows as an administrator on the local machine.

IRC Installation fails (error 1628)

Setup dlls not registered properly

Clear the registry and manually register setup dlls.

Setup process is running in background (Idriver.exe)

Go to windows Task Manager and end process Idriver.exe.

Setup cannot continue because the prerequisites are not met

Make sure that the system requirements are satisfied.

Install the prerequisites mentioned in the System Requirements section.

The Next button is not visible on the Welcome screen.

The text display size on Windows 7 (Panel > All Control Panel Items > DisplayControl ) is not set to Smaller.

Change the option to Smaller, log off to make the new changes effective and then proceed with the installation.

Pre-requisite check fails at 'Enable 32-Bit Applications (Application Pools)'.

The installer checks for 'defaultapppool' in IIS.

Manually create a new application pool named 'DefaultAppPool' in IIS
Ensure that the .Net CLR version is set to V4.0 with 'Integrated' mode.
Assign all applications and IRC websites to 'DefaultAppPool'.

Installation

Pre-requisite check' failed at 'Enable 32-Bit Applications (Application Pools)'.

The upgrade Installer checks for 'defaultapppool' in IIS

Manually create a new application pool named 'DefaultAppPool' in IIS
Ensure that the .Net CLR version is set to 'V4.0' with 'Integrated' mode.
Assign all applications and IRC websites.

Report subscription

Report subscriptions created using the output option 'CSV without Report Format' displays an error message -'The render method did not return any data'.

Report Server 2016 is used.

Locate the following tag in the [Report Server Install path]\Reporting Services\ReportServer\rsreportserver.config file.
- <Extension Name="CSVWithoutReportFormat" Type="Approva.ReportingServices.Rendering.CSVWithoutReportFormatRenderer,Approva.ReportingServices.CSVWithoutReportFormatRendering" Visible="false"/>
Remove Visible="false".
Restart the report server instance and delete the folders at [MSRS Install path] \Reporting Services\RSTempFiles.