request_more_information_from

  • Request more information from : This button is displayed on the Request Details page of an approver. If required, approvers can request for more information regarding the request from other approvers or the requestor. To request for more information:
    1. Click Request more information from. The Discuss Request window is displayed.
    2. From the drop-down list, select an approver or the requestor. In this drop-down list, you can see only the approvers of previous stages. If you are the first approver, then you can see only the requestor in the drop-down list.
    3. Enter your comments.
    4. Click Request more information from. The requestor or the selected approver will be notified by email and can view your comments on the Comments panel of the Request Details page. Click Cancel to exit from the Discuss Request window.

    The next time when you open the Request Details page of this request, the Cancel Additional Information button is displayed. If more information is not required, provide your comments and click Cancel Additional Information.  Your comments are displayed on the Request Details page of the requestor or an approver to whom you have requested for additional information.