Fix the reason for the exception

The fix action is an optional feature that can be used when there are a large number of reasons found for an exception. You can use this feature only if you own the exception. Reasons for open exceptions cannot be fixed. Choose this option to signify that you have taken action to correct or address the exception and document your actions in the Comments field.

Note: You can use this feature only if an exception is assigned to you. For unassigned exceptions, select the option Self assign exceptions when closing to self assign exceptions .

This field can be used to mark the status of a reason without changing the status of an exception. This is useful when you review the reasons more than once or when you collaborate with others to resolve portions of the exception. Fix each reason as follows:

  1. Select the reason to be fixed.
  2. Click the Fix icon. A dialog box is displayed.
  3. Select Colleagues to notify about the exception status. Select the check box ALL to select all Ming.leTM colleagues or click the Browse icon to select specific colleagues. Alternatively, you can use the autosuggest text box to select colleagues. All the selected colleagues will be notified about the exception status on their Ming.leTM Feed page.
  4. Select Groups to notify about the exception status. Select the check box ALL to select all Ming.leTM groups or click the Browse icon to select specific groups. Alternatively, you can use the autosuggest text box to select groups. All the selected groups will be notified about the exception status on their Ming.leTM Feed page.
  5. In the Comment field, provide some information about the fix.
  6. Click Save.

    The date and time displayed in this dialog box  is according to the time zone defined on the Preferences page.