Requests

A request is an electronic message that is initiated by an authorized IRC user for the following reasons:

  • Changing a user's access rights either in IRC or within an ERP application
  • Modifying roles, responsibilities, permission lists or user groups within an ERP application
  • Creating new users
  • Locking or unlocking a user's account in the ERP application

After a request is created, it undergoes an analysis. The request is then processed through a defined workflow called the approval process which ensures that a request is verified and approved by a defined set of authorized users before the change is implemented in the ERP application.

If rule book- connection mapping is enabled through the GenRuleEngineConfig.xml file located at [InstallPath]\Approva\BizRights\Settings, only the rule books mapped to the selected connection participate in the request analysis. However, if this mapping is not enabled, all the ERP specific rule books participate in the analysis. For example, if a SAP connection is selected, all SAP rule books participate in the analysis.

Note: In certain cases, IRC and the ERP system may be in different time zones. In such cases, if the request has automatic completion enabled, the validity dates of the ERP objects must be set according to the ERP time and not the IRC time. The following XMLs are used to configure this setting:
  • AMS_ERPTimeZoneSetting.xml - for Oracle, and PeopleSoft .
  • SAMIWritebackConfig.xml - for SAP requests.