Troubleshooting for extraction and analysis issues

Prior to logging an incident with Infor Global Support, please perform the steps on the application server and retest. These simple steps can sometimes resolve the extraction and analysis issues:

  1. Stop all Infor IRC services.
  2. Stop SQL services
  3. Restart the IIS web server using the appropriate steps in the links below:
    • IIS 7.x
    • IIS 8.x

      Clear the .NET cache. By default, the cache is located under the %WINDIR%\Microsoft.NET \ Framework\ directory, where %WINDIR% is the installation folder for Windows on the application server. Do not delete the folder itself, only the contents of the folder.

      The default path for IRC 10.x is %WINDIR%\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files

  4. Restart SQL services.
  5. Restart all Infor IRC services.
    Note: These steps must be performed on a regular basis as part of your system maintenance plan, but can be executed ad-hoc before logging a incident.

    If the issue is not resolved by these actions, or if you find that these steps are being executed too frequently, log an incident with Global Customer Support.