Upgrade
WHEN | PROBLEM | POSSIBLE CAUSE | CORRECTIVE ACTION |
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Upgrade fails |
Error in log files: || UF_File_Copy || Error || Upgrade.FileHandler::copyFilesforBackup()Error in CopyFilesforbackup method file Extension The process cannot access the file….. |
Anti-virus service may have blocked upgrade | Disable the anti-virus Service before upgrade and enable it after upgrade. |
Upgrade fails | The ‘No Custom Rendering Extensions’ upgrade rule fails when upgrading the Report server from SQL Server 2008 to SQL Server 2008 R2. Clicking on the failed link shows 'Rule "No Custom Rendering" failed. The Report Server has some customer rendering extensions configured.' message. | This error occurs if the IRC CSV without report formatting report extension was deployed. |
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After upgrade, analysis may fail or remain incomplete |
Error in log files: Information || AnalysisManager.cs::Analyze() - No RTE enabled Process Module found with TaskID:149 DataID:13 AnalysisTypeID:0 BaseAnalysisType:Report DataIDstring:000000013 |
Run the command DBCC CHECKDB on the SQL Server after upgrade | |
Upgrade fails | IRC service upgrade fails during the upgrade process. | This error occurs if the IRC services start automatically after the IRC service stops. |
Ensure that:
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Copying Insight files during upgrade | Confirmation message displays the process details running in the background. | This occurs if another process is running in the background. | Stop the background process.
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Report subscription | Report subscriptions created using the output option 'CSV without Report Format' displays an error message -'The render method did not return any data'. | Report Server 2016 is used. |
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