Sign-in
| WHEN | PROBLEM | POSSIBLE CAUSE | CORRECTIVE ACTION |
|---|---|---|---|
| Sign into IRC | Cannot sign into IRC. | Credentials are incorrect. | Verify that your credentials are being entered properly and that caps lock is not on. |
| Cannot sign in to IRC, even though proper account and password have been externally verified. | IRC was installed, removed and reinstalled |
As a .NET solution, temporary files are cached in the Microsoft.NET system folder and these files are not removed while uninstalling IRC. If IRC is reinstalled on a machine, be sure to clear the .NET cache before attempting to login. By default, the cache is located in %WINDIR%\Microsoft.NET\ Framework64\ v4.0.30319\Temporary ASP.NET Files, where %WINDIR% is the installation folder for Windows 2008. Note: The version of the framework may vary.
Restart IIS Web Server. For details, refer to Start and Stop IIS Web Server |
|
| Timeout during IRC operation. | The script timeout value is too low. | Change the script timeout value to accommodate the processing time required by the page. | |
| Timeout during IRC operation. | The execution timeout value in the machine.config file is too low. |
Edit the executionTimeout attribute of httpRuntime using an XML editor or a text editor. Change the value from 90 to 300 (seconds). |
|
| Timeout during IRC operation. | Proxy setting is enabled. | Disable the proxy setting. | |
| After sign-in | No data on the dashboard | Required permissions not assigned |
Assign the following permissions to the TempImagesProperties folder at [Install Path]\BizRightsPresentation\TempImages Network Service Account :
Internet Guest Account:
|