Adding distribution elements

Tasks, Alerts, and Notifications are distributed to users from a distribution list that is evaluated at runtime.

In a simple distribution configuration, the distribution list is created by adding users, groups, contacts, contact groups, email, or attribute values one by one. At runtime, the elements of the distribution list are evaluated and all users or contacts in this list receive an Alert, Task, Notification, or email.

In the advanced distribution configuration, you can specify conditional distribution, based on monitor attributes or workflow parameters. At runtime, the elements of the distribution list are gathered for the conditions that evaluate to True. There is also an option for default distribution if none of the conditions evaluate to True.

To add elements to a distribution list or conditional distribution list, the same Distribution Data dialog box is used. All options in this dialog box are available in both simple and advanced configuration mode.

Note: The sending of email based on the distribution depends on the configuration of the ION Service.

If the send email property for the Activities engine is not set to True, no emails are sent. To view or change the configuration, select Configuration > ION Service. For setting the SMTP server and From Address properties, contact your system administrator.