Columns in the workflow aging report

This table shows the columns in the workflow aging CSV report:

Column Name Description

Name

Workflow definition name.

Data type: string.

InstanceID

Workflow instance ID.

Data type: string.

Status

Workflow instance status.

Possible values: Running.

StartTimeUTC

Workflow instance start time.

Date and time are displayed as UTC.

TaskName

The name of the workflow step which generated this task. Applies to step of type Task, Task Chain and Parallel Task.

Data type: string.

TaskID

The task ID that is generated by the Activities engine. You can use this ID to find the task on the Manage Activities page in ION Desk.

Data type: string.

TaskStatus The task status as known in the Activities engine: NEW, ASSIGNED, UNASSIGNED, DONE. Tasks that are CANCELLED are not included in the report.

Assignee

The full name of the user to whom the task is assigned, if available. If the task is not assigned the value “N/A” is used.

Data type: string.

Workflow Age(hours)

The number of hours since workflow started.

Task Age(hours)

The Task Age for tasks that are DONE is the number of hours since the task was created until the task was closed. The Task Age for tasks that are NEW, ASSIGNED, UNASSIGNED is the number of hours since the task was created until the current time. The Task Age is expressed in hours, rounded down. For example, if a task took 1 hour and 45 minutes, the report displays Task Age 1 hour.

<PARAM:parameter name from workflow model>

Columns for all workflow parameters with name as PARAM: < workflow parameter name>. The columns are sorted based on the alphabetical order of the parameter names.

The columns contain parameter values in these cases:

  • If a workflow parameter is used in a task that is DONE, the value of the parameter at the time the task was closed is shown
  • If a workflow parameter is not used in a task that is DONE, the constant "N/A" is shown
  • For open tasks, the value of the workflow parameter at the time the task started is shown. Values are also shown for all the workflow parameters.