Task overview
For alarm templates, you can perform these tasks in ION Desk:
- Configure alarm templates
Define new alarm templates or import predefined alarm templates. See these sections:
- Activate alarm templates
After activation, a template starts evaluating incoming Sync documents from the service bus.
- Temporarily suspend active alarm templates
When you suspend a template, the data received as Sync documents is kept and is processed when the template is resumed. See these sections:
- Change active alarm templates
You can change the alarm description, the template description, and the list of attributes of an active alarm template without deactivating it.
- Temporarily deactivate alarm templates
In case of major changes, such as removing attributes from the template, you must deactivate the alarm template before you can change its definition.
See these sections:
- Deactivate alarm templates
If an alarm template is no longer required, you can deactivate and then delete it.
- Export alarm templates to XML files and import alarm templates from XML
files
ION Desk has an export/import mechanism to perform these tasks:
- Back-up and restore alarm template definitions.
- Deliver alarm template definitions to customers.
For example: Infor can export alarm templates to an XML file. Infor customers can import this file into their ION environment.
See these sections:
- Show alarms from an active alarm template
See Showing alarms
- Show triggers that are processed by an active alarm template
See these sections:
- View archived alarm templates