Resubmitting the original message

Resubmitting a message sends a copy of the original message to the application that has sent the Error Message. This is particularly useful when troubleshooting errors. You can solve the situation which caused an Error Message. You can resubmit the original message to verify if the problems were resolved. Note that only one message can be resubmitted at a time.

You can only resubmit a message if the Error Message was raised by an application. If ION raises the Error Message because of an improper format, you cannot resubmit the message. In such a case, Resubmit in ION Desk is disabled.

Resubmit is enabled if the logical ID of the Error Message sender is present in the "To" list of the original message.

To resubmit a message:

  1. Search the Error Message which original message you want to resubmit. Navigate to its detail view.
  2. Click View Original Message.
    A page displaying the details of the original message opens.
  3. Click Resubmit, when the situation which caused the Error Message is solved.
  4. Specify the notes for your own administration.
  5. Click OK.
    At this moment this BOD is resent to ION
  6. To resubmit multiple messages or to resubmit without viewing the details first:
    1. Select Connect > Error BODs
    2. Specify the search criteria and click Search.
    3. Select one or more Error Messages.
      Alternatively, you can select the Select all check box to select all Error Messages listed on the current page.
    4. Click Resubmit.
      You can also use the search criteria to find the Error Messages to be resubmitted. Then click Resubmit All. All messages from all pages are resubmitted by this action.

      The actions, Mark All as Handled, Mark All as Unhandled, Resubmit All, Purge Now and Simulate Purge, can only be run one by one.

    5. Note that when you resubmit multiple messages, the option to specify notes for your own administration is not available.
This activity is logged in the Resubmit History tab of the Error Message.