Receiving alerts for business process errors

You can configure ION to send an alert when business process errors occur. For example, send an error alert when a:

  • Task, notification or alert was created with an empty distribution list.
  • Workflow instance failed.
  • A workflow schedule failed to start a workflow.
  • Monitor, activation policy or alarm template reached the Error status.

You can specify one user account or a group name that receives all error alerts.

To configure sending alerts for business process errors:

  1. Select Configuration > Error Reporting.
  2. Select the Generate alerts for business process errors check box in the Business Process Administrator section.
  3. Click Select next to the field Send Alert To field to specify the distribution list of the error alerts.
  4. Select a type User or Group in the Select Distribution Data dialog box.
  5. Select a user or group for distribution Only one user or one group can be selected.
  6. Optionally, select the Send an email notification check box for the error alerts.
  7. Click OK to return to Error Reporting.
    Verify that the Send Alert To field is filled according to your selection.
  8. Click Save to confirm the changes.
    The alerts that are created in error situations are sent to the configured users. The alerts are visible in Infor Ming.le in the same widgets as the business alerts.

    To disable sending of alerts for business process errors, go to Error Reporting and clear the Generate alerts for business process errors check box. Click Save to confirm the changes.

    Note: the alerts generated for business process errors are visible in the Monitors & Workflows > Activities pages with Source Type: Error and Source: PulseEngine, MonitorEngine or WorkflowEngine. These alerts are archived when they are closed.