Canceling alerts, tasks, or notifications

Sometimes, you must cancel an alert, task, or notification before the user handled it. For example, a requisition approval task is created, but now the requestor cancels the requisition. In this case you must also cancel the task in the Activities engine.

This diagram shows a task (PulseTask), but the process is the same for notifications and alerts.

If you created a task by sending a ProcessPulseTask with action code 'Add', you receive an AcknowledgePulseTask which contains the ID of the task. You can use this ID to send a new ProcessPulseTask request to cancel the task.